[Information about the input site when making a request]

Click here for the request form


- Usage flow -


FAQ

1.Q: What is agency?

1.A: This is a service that purchases items online on behalf of the client.


2.Q: Is the product price included in the agency fee?

2.A: No, there will be a product fee in addition to the agency fee.


3.Q: Will I receive a refund if the proxy purchase fails?

3.A: Yes, if it fails, we will refund the full amount within 1-3 days. There is no amount incurred as a result of the transaction.


4.Q: After making a successful purchase, I received a cancellation email from the online site. Will I be refunded?

4.A: Yes, if you cancel, we will refund the full amount within 1-3 days. There is no amount incurred as a result of the transaction.


5.Q: I would like to know the detailed price of the agency product.

5.A: Agency recruitment will be posted on the request site . We will also announce details on Twitter. We recommend following Twitter: @Supreme_Pen_ATC .


6.Q: I paid with a debit card, but I haven't received a refund.

6.A: If you purchased a ticket with a debit card, your refund may be delayed for up to 10 days even if you process the refund here. Please contact each debit card company for refund details.


7.Q: What kind of products are eligible?

7.A: We support approximately 50 shops including Supreme. We can also accommodate special requests that are not on the list. Please feel free to contact us if you wish.


*If you have any other questions, please feel free to contact us.